Refund Policy
Clear, fair terms for cancelling, pausing or withdrawing from your studies at Al Rusūkh Institute.
Last updated: 19 October 2026
Each program is billed as a single monthly fee in Australian dollars. There is no enrolment fee, no materials fee and no lock-in contract — enrolment continues month to month for as long as you wish to study. Current fees are listed on our Fees page.
Your first payment secures your place in the next intake for your program. If you decide not to continue before your first class has taken place, contact us and we will arrange a full refund of that payment.
Once classes have begun for a billing month, the payment for that month is non-refundable. Your place in the class and your teacher's time are reserved for you for the whole month, and you keep full access to your classes, recordings and materials until the end of the period you have paid for.
You can cancel or pause at any time, with no exit fee and no minimum term. Simply let us know before your next billing date and we will close or pause your enrolment from that date, so no further payments are taken.
If you contact us after a billing date has passed, that month is treated as a month in which classes have begun, and the cancellation or pause will take effect from the following billing date.
Every class is recorded and added to the student portal, so a missed class is never lost. You can still submit that week’s homework and receive feedback from your teacher. For this reason, we do not offer refunds or credits for individual classes that a student is unable to attend.
You can move between Arabic Foundations and Applied Arabic, or upgrade to the Complete Arabic Pathway, at any time. The change and the new monthly fee apply from your next billing date, and no partial refund is made for the current month.
If we need to cancel a class, we will reschedule it or provide a recorded lesson in its place. If Al Rusūkh is unable to deliver a program or intake you have paid for, we will refund the fees paid for any teaching that was not delivered.
Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, including where a service is not provided with due care and skill.
Email us at alrusukh@gmail.com with your full name, the program you are enrolled in and the reason for your request. We aim to respond within one business day. Approved refunds are returned to the original payment method, and may take 5–10 business days to appear depending on your bank.
Our team is happy to help. Every enquiry is answered personally, usually within one business day.
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